Privacy Policy

DRCT Limited ("DRCT", "we", "our" or "us") is the data controller for personal information submitted through this website. We are registered in England and Wales under company number 07104829, with registered office at 5 Clayton Court, Duke Street, Chester, England, CH1 1NE.

This policy explains what personal information we collect through our property enquiry process, how we use it, who we share it with, how long we keep it and the rights available to you under the UK GDPR and the Data Protection Act 2018.

Information we collect

When you submit a property enquiry we ask you to provide:

• Your name and any organisation you represent.
• Contact details such as email address and telephone number.
• Property details including address, type, size, condition and availability.
• Your requirements, preferences and any additional information you choose to share.

We also automatically collect limited technical information (such as IP address, browser type and pages visited) from anyone using the website. This information is used to operate the site, prevent abuse and improve performance.

How we use your information

• To review your enquiry, contact you and discuss possible leasing, occupancy or management arrangements.
• To carry out internal due diligence and record keeping.
• To manage any subsequent property, occupancy or management relationship.
• To comply with legal, regulatory and accounting obligations.
• To secure and improve the website.

Legal basis for processing

We rely on the following lawful bases: (a) our legitimate interests in assessing property opportunities and operating our business, (b) steps taken at your request prior to entering into a contract, (c) performance of a contract where one is in place, and (d) compliance with legal obligations.

Who we share information with

We do not sell personal information. We may share it with trusted service providers who help us operate our business (for example secure hosting, database and authentication providers), professional advisers, insurers, or regulators and law enforcement where we are legally required to do so.

International transfers

Some of our service providers may process information outside the UK. Where they do, we rely on appropriate safeguards such as UK adequacy regulations or the International Data Transfer Agreement (or Addendum to the EU Standard Contractual Clauses).

How long we keep information

We keep enquiry information for as long as needed to consider the opportunity and, where applicable, to manage the resulting property relationship. Records may then be retained for a further period to meet contractual, tax and legal obligations, after which they are securely deleted or anonymised.

Security

We use appropriate technical and organisational measures to protect personal information, including encrypted connections, access controls and secure hosting. No online service can be guaranteed to be completely secure, but we take our responsibilities seriously and review our controls regularly.

Your rights

Subject to certain conditions you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion or restriction of your information.
• Object to certain types of processing.
• Request a copy of your information in a portable format.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please submit a request through the enquiry form or write to us at the registered office above. You may also complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will indicate when changes were made.